At Karkya, we believe gaming is meant to be fun. We want every player to enjoy it in a healthy, mindful way and within their own means. Responsible gaming is at the core of everything we do.
Our platform has multiple safeguards in place for a safer gaming experience
You can set your own daily, weekly, and monthly deposit and betting limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
You can temporarily suspend your account for anywhere between 24 hours and 6 months. During this period, no bonus or promotional offers will be sent to you.
If you're concerned about addiction, you can request a permanent account closure. Permanent self-exclusion is irreversible, and we will also block any future attempts to open a new account.
On-screen reminders will appear at set intervals, showing how long you've been playing and how much you've won or lost in real time — helping you make informed decisions.
Date of birth is verified at registration, and age is confirmed through a government-issued ID during KYC. Accounts belonging to users under 18 are closed immediately.
Our trained support team is available 24 hours a day. If we notice signs of addiction or problematic behavior, we'll reach out proactively and guide you to the right support.
Responsible gaming means playing with an awareness of your own finances, time, and mental state. Gaming on Karkya is a form of entertainment, not a source of income. When playing starts causing stress or financial problems rather than enjoyment, that's a sign a line has been crossed.
Karkya believes every player deserves the right information, tools, and support. Our responsible gaming policy isn't driven by legal obligation — it exists because we genuinely care about our players' wellbeing.
The core principles of responsible gaming are: play for entertainment only, only bet what you can afford to lose, don't chase your losses, and set a time and budget limit before you start playing.
Remember: when gaming causes stress instead of enjoyment, taking a break is the bravest decision you can make.
Karkya puts you in control of your own gaming. The tools below are available directly from your account settings, or you can contact our support team to have them enabled for you.
Set a maximum daily, weekly, or monthly deposit limit.
Once you've lost a set amount, your bets will automatically be stopped.
Decide in advance the maximum amount of time you'll play in one sitting.
Take a break from 24 hours to 30 days — your account will be temporarily suspended.
Take an extended break of 1 to 6 months, during which logging in will not be possible.
Permanently close your account. This decision cannot be reversed.
To activate any limit or break, contact us via live chat on support. Reductions take effect immediately; increases require a mandatory 24-hour waiting period.
Gaming addiction develops gradually and can be hard to spot at first. If you notice the signs below, take them seriously — step back or seek support. These aren't signs of weakness; they're the first step toward taking care of yourself.
Chasing losses by continuing to play: Repeatedly returning to play in order to chase losses, and placing bigger bets each time.
Unable to stop playing: Being unable to stop even when you try, or feeling restless and anxious when you're not playing.
Hiding it from loved ones: Hiding the extent of your gaming or losses from family or friends.
Betting with money you can't afford to lose: Using money meant for rent, food, or your children's education to gamble.
Impact on work or relationships: Losing focus at work or experiencing strain in family relationships due to gaming.
Emotional Dependence: Turning to gaming as the only way to cope with happiness, sadness, or stress, rather than seeking other outlets.
Borrowing to bet: Borrowing money, dipping into savings, or selling assets to fund gaming.
If two or more of the above signs apply to you, take a break right now and speak with our support team.
Answer the following questions honestly. This isn't a test — it's a chance to better understand yourself. If you answer "yes" to more than five, consider seeking professional support.
Have you spent more than your planned budget this month?
After a loss, have you ever kept playing just to try to win your money back?
Have you argued or had disagreements with family or friends over your gaming?
Have you neglected work, studies, or family responsibilities to spend more time gaming?
Have you ever felt ashamed or guilty about your gaming habits?
Have you ever borrowed money or taken on debt because of gaming?
Have you ever tried to stop playing but couldn't?
Have you been turning to gaming to cope with stress or loneliness?
This is not a clinical diagnosis. If you feel something is wrong, please seek professional help. Asking for help takes courage.
If you recognize a problem, the best thing to do is act without delay. Karkya will be with you every step of the way.
Acknowledge to yourself that things have gone a bit too far. This is the hardest step — and the most important one.
Reach out to Karkya support and we'll immediately activate a cooling-off period or self-exclusion on your account.
Tell a family member or a trusted friend. Reaching out to someone close is far more effective than facing the problem alone.
Speak with a mental health professional or counselor. Addiction is a health condition, not a sign of weak willpower.
Use the time you'd spend gaming on other hobbies, exercise, or quality time with family. Building positive habits naturally reduces dependence on gaming.
Take time to evaluate your situation every week. The Karkya support team can follow up with you regularly if needed.
Contact the Karkya support team: [email protected] Or reach us via live chat — we're here to help, not to judge.
If you suspect a family member — especially a teenager or young adult — is spending too much time on online gaming, the steps below can help. Karkya never allows minors to open an account, but staying vigilant is still important.
If anyone under 18 is found to have opened an account on Karkya, we will close it immediately and refund all funds in full.
If you feel that gaming is having a negative impact on your life and that stopping completely is the right choice, you can apply for permanent self-exclusion. This decision is final and cannot be reversed.
Straightforward answers to the questions players ask most
Gaming on Karkya isn't just about winning — it's a source of entertainment, enjoyment, and excitement. Know your limits and play safe. Register today and take advantage of our responsible gaming features.
18+ | Play Responsibly | Stay Within Your Limits