Karkya Privacy Policy — How Your Information Is Kept Safe

1 Roles & Definitions

Karkya (karkya.pro) is an internationally licensed online gaming platform built with Bangladeshi players in mind. This Privacy Policy ("Policy") explains how Karkya collects, stores, processes, and protects your personal information.

In this policy, "user" refers to any individual who is registered on the Karkya platform or is attempting to register. "Data" refers to any Personally Identifiable Information (PII). "Platform" refers to both the karkya.pro website and its mobile application.

By creating an account or using the Karkya platform, you consent to this Privacy Policy. This Policy applies alongside Karkya's Terms and Conditions.

2 What Information We Collect

Karkya collects only the information necessary to provide platform services, ensure security, and meet legal obligations. We never collect data beyond what is needed.

The information listed above is collected directly from you through the registration form, KYC process, or your use of the platform. Some information is collected automatically, such as device information and cookie data.

3 How Your Data Is Used

Karkya uses your information only for specific, defined purposes. Your data is never used for anything beyond those purposes without your consent. The key reasons we use your information are outlined below:

• Account Management: To manage registration, login, password resets, and the security of your account.
• Payment Processing: To process deposit and withdrawal requests quickly and accurately.
• KYC Verification: To verify age and identity in order to prevent minors from accessing the platform and to meet legal compliance requirements.
• Fraud Prevention: To detect unusual activity and keep your account and funds secure.
• Customer Support: To resolve your issues and complaints promptly.
• Promotional Communications: To send you offers and bonus updates with your consent. If you withdraw consent, communications will stop immediately.
• Platform Improvements: To analyze user experience and improve service quality.
• Legal Compliance: To comply with international gaming licensing requirements and Anti-Money Laundering (AML) regulations.

4 Cookies & Tracking

Cookies and similar technologies are used on the Karkya platform to enhance your experience. Cookies are small text files stored on your device that help the platform remember your preferences.

• Essential Cookies: To maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: To monitor page load speed and overall platform performance.
• Preference Cookies: To remember language, theme, and other personal preferences.
• Analytics Cookies: To improve services by analyzing user behavior. These collect anonymous data.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging in or making payments. We give you the option to set your cookie preferences on your first visit.

5 Data Sharing Policy

Karkya does not sell your personal information to third parties. However, limited data may be shared in the following specific circumstances:

• Payment Provider: Approved payment gateways including bKash, Nagad, and Rocket receive only the minimum information required to process transactions. They are bound by their own privacy policies.
• KYC Verification Service: A licensed third-party verification provider may review the necessary documents for identity verification.
• Legal Authorities: Data may be disclosed as required by court orders, gaming licensing authorities, or AML investigations.
• Technology Partners: Hosting, cloud service, and security providers are given limited access only to the data necessary for delivering their services.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred. You will be notified in advance if this occurs.

6 Data Retention Period

Karkya retains your data only for as long as necessary. All information is stored securely while your account remains active. Certain data may be kept for a defined period even after account closure.

Once the retention period expires, data is securely deleted or anonymized. If you request deletion before the period ends, we will fulfill the request to the extent permitted by our legal obligations.

7 Your Rights

Karkya believes you should have full control over your data. That's why we provide you with the following rights:

• Right to Know: You can request to see what data we hold about you. Submit a request to support and we will provide full details within 30 days.
• Right to Rectification: To correct inaccurate or outdated information, contact support at any time.
• Right to Erasure: You may request deletion of any data held beyond legal obligations.
• Right to Restrict Processing: You may request that your data no longer be used for specific purposes.
• Right to Portability: You may request an export of your data in a common, portable format.
• Right to Withdraw Marketing Consent: You can opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you are unsatisfied with how your data is being protected, you may file a complaint with the relevant regulatory authority.

8 Protection of Minors

Karkya strictly prohibits anyone under 18 from using the platform. Date of birth is verified at registration, and age is reconfirmed during the KYC process.

If a minor opens an account using false information, their account will be immediately closed upon verification and all deposited funds will be returned.

• Self-declaration of age is required at the time of registration.
• Age verification via government-issued ID is mandatory during KYC.
• Additional age verification may be requested for suspicious accounts.
• If parents have any concerns, they can contact support and we will investigate promptly.

9 Security Measures

Karkya employs both technical and procedural security measures to protect your information. Our security infrastructure is regularly updated in line with international standards.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): OTP verification is required for account login and large transactions.
• Encrypted Database: Stored data is also kept in encrypted form.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Restricted Staff Access: Only authorized personnel have access to specific data.
• Real-Time Monitoring: Unusual activity is automatically detected and blocked.
• Data Backup: Data is backed up regularly to prevent loss in the event of a technical issue.

That said, no system can guarantee 100% security on the internet. In the event of a security breach, Karkya will notify you as quickly as possible and take the necessary steps to minimize any harm. If you notice any suspicious activity on your account, please contact support immediately.

10 Policy Updates

Karkya may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised, and a notice will be posted on the website for significant changes.

• You may be notified in advance of major changes via SMS or in-app notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.
• Contact support if you would like to view a previous version.

11 Contact

For any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us. Karkya's dedicated Privacy Team is ready to address any concerns you may have.

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24–48 hours

Requests to delete, correct, or export your data will be processed within 30 days of identity verification. Due to legal obligations, some requests may only be partially fulfilled; you will be informed of the details in such cases.